The answers to your questions
What types of internet connections do you offer?
- FTTB (On-net & Off-net)
- Fixed Wireless (Microwave & LTE)
- SD-WAN
What kind of support does Herotel Business provide?
- Telephone support
- Email support
- On-site support
How do I log a support request?
- Call: +27 12 111 1886
- Email: [email protected]
Before contacting us, please have the following information readily available:
- Company name
- Contact details
- Issue description
How can I contact Herotel Business?
What is the difference between FTTB On-net and Off-net?
- On-net installations: Completed within 5 working days.
- Off-net installations: Typically take 2-8 weeks, depending on location, fibre availability, and necessary civil works.
How long does an FTTB installation take?
- On-net installations: Completed within 5 working days.
- Off-net installations: Typically take 2-8 weeks, depending on location, fibre availability, and necessary civil works.
What is FTTB, and how does it benefit businesses?
- FTTB (Fibre to the Business) delivers high-speed internet via fibre-optic cables directly to a business premises. It ensures:
✔ Faster data transmission
✔ Lower latency
✔ Improved reliability
How is FTTB different from traditional business broadband?
✔ Higher speeds
✔ Better reliability
✔ Less interference
What internet speeds does FTTB offer?
FTTB speeds range from 100 Mbps to 1 Gbps or more, depending on business needs and availability.
Does FTTB come with a Service Level Agreement (SLA)?
Yes, most FTTB plans include SLAs that guarantee:
✔ Uptime
✔ Minimum speeds
✔ Response times for service issues
Can FTTB connect multiple business locations?
What happens during a fibre cut or outage?
Herotel Business offers redundancy solutions, including failover to LTE or wireless, to ensure business continuity.
Are there data caps on FTTB plans?
Most of our FTTB plans are uncapped and unshaped, tailored to your needs.
What types of businesses benefit most from FTTB?
FTTB is ideal for medium to large enterprises that rely on:
✔ Video conferencing
✔ Cloud applications
✔ VoIP services
Can FTTB be customized for specific business needs?
Yes, we offer custom solutions, including:
✔ Dedicated bandwidth
✔ Symmetrical upload/download speeds
Fixed Wireless Access (FWA)
What is Fixed Wireless Access (FWA)?
Fixed Wireless Access delivers internet via radio waves, either through Microwave or Fixed LTE technologies. It’s ideal for:
✔ Areas without fibre coverage
✔ Faster deployments
How does wireless internet work for businesses?
Wireless internet transmits radio signals from a base station to a receiver at your business location—no physical cables required.
What are the common business use cases for wireless connectivity?
✔ Remote offices
✔ Temporary sites
✔ Backup connections for fibre
What speeds do wireless business plans offer?
How does wireless compare to FTTB in reliability and speed?
✔ FTTB is faster and more stable
✔ Wireless is better for flexibility or backup
What is required for a wireless business internet installation?
Installation involves placing an antenna or receiver on the premises and configuring the network.
Can wireless connections support video conferencing and VoIP?
Yes, most business-grade wireless plans support video calls, VoIP, and real-time applications.
Is wireless internet secure for businesses?
Yes, with encryption, VPNs, and firewalls, wireless can be highly secure.
Does weather affect wireless internet?
Severe weather can cause interference, but modern technologies have minimized the impact.
Can wireless speeds be upgraded as business needs grow?
Yes, wireless plans are scalable, and speed upgrades are possible.
LTE & 5G Connectivity
What is the difference between Microwave and Fixed LTE?
Microwave: Higher bandwidth, lower latency, but more weather-sensitive.
Fixed LTE: Uses cellular networks for broader coverage and mobility.
How do LTE and 5G differ for businesses?
LTE: Reliable for basic operations.
5G: Ultra-fast speeds, low latency, ideal for high-bandwidth applications.
What types of businesses benefit from LTE/5G?
LTE: SMEs, remote teams, mobile businesses.
5G: Enterprises needing high-speed, low-latency connectivity.
What are the typical speeds for LTE and 5G business plans?
LTE: 10 Mbps – 50 Mbps
5G: Up to 1 Gbps or more
Are LTE/5G plans capped or uncapped?
Herotel Business offers both capped and uncapped LTE/5G plans.
How fast is LTE/5G installation?
Is LTE/5G reliable for critical business operations?
Yes, but best used as a backup due to possible coverage fluctuations.
Managed Wi-Fi
Managed Wi-Fi
A fully supported Wi-Fi solution, including:
✔ Hardware
✔ Installation
✔ Monitoring
✔ Ongoing support
What are the benefits over DIY Wi-Fi?
✔ Enterprise-grade security
✔ Scalability
✔Professional performance monitoring
Can Managed Wi-Fi support multiple locations?
Yes, it offers unified control across multiple sites.
What is heroWAN, and how does it benefit businesses?
heroWAN enhances network performance by intelligently routing traffic across multiple connections (e.g., fibre, wireless, broadband).
What makes heroWAN better than traditional WAN?
✔ Higher bandwidth
✔ Lower latency
✔ Advanced failover
Voice Services
What is Voice?
VoIP (Voice over Internet Protocol) allows businesses to make calls using the internet instead of phone lines, reducing costs.